Serving residents
Written for two readers: the resident using the public site, and the officer answering them.
For residents
Opening your account
Go to My account. You need the ratepayer code printed at the top of your
demand notice — it looks like RP/000123 — and the phone number the assembly
holds for you. Your Ghana Card number works in place of the code.
If it does not work, the assembly probably has an old number for you. Call at the revenue office with your Ghana Card and they will update it while you wait.
What you can see
- Bills and invoices — every notice raised against you, broken down line by line, with what has been paid and what is left. You can print any of them.
- Payments and receipts — every payment you have made, who took it, and a reprint of the receipt.
- Applications and reports — where each permit application has reached, and the dated trail on anything you have reported.
Reporting a problem
Use Report an issue. Say what is wrong and where, and add a photo if you
can. You will get a reference number that looks like CMP/000123. Keep it: it is
how you check progress, and it works whether or not you have an account.
Paying
Payment is made at the assembly cash office or to an authorised collector. Always insist on an official receipt — a payment with no receipt cannot be traced, and this system is what makes tracing possible.
For officers on the complaints desk
The desk shows open reports oldest first, because age is the thing residents judge you on. Opening one gives you what was reported, the photo, the location, and the history so far.
- Set the status as the matter moves — acknowledged, assigned, in progress, resolved.
- Write a note with each change. The note is shown to the resident, so write it to them, not to the file. "The works team cleared the drain on Tuesday" is a good note; "action taken" is not.
- Close it only when the work is actually done.
Closed reports appear on the public map. Open ones stay private to the person who filed them.